All openings
Information Technology
Help Desk Technician
Washington, DC Contract $28–$34 / hr
About this opportunity
Provide first-level technical support to end users across a government-facing environment. You will triage tickets, resolve desktop and account issues, and escalate where needed while keeping clear documentation of every interaction.
Requirements
- 1–3 years of help desk or desktop support experience
- Working knowledge of Windows 10/11, Microsoft 365 and Active Directory
- Strong troubleshooting and customer service skills
- Ability to support on-site users in Washington, DC
- ITIL or CompTIA A+ certification is a plus
Excelsior Integrated Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Apply for this role
Attach your resume and our recruiting team will follow up if there's a match.